Privacy Policy

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NOTES ON DEMAND is a provider of specialist notetaking, transcription, and proofreading services for individuals, education providers, workplaces, and organisations. We are committed to protecting your privacy and handling your data responsibly and securely.

We may collect the following types of personal data:

• Full name, email address, contact number, date of birth,  addresses, course  details, customer references, funding, disabilities and support requirements.  
   
• Details about your booking or enquiry (e.g. session time, subject, platform)
   
• Audio or video files (if you request transcription)
   
• Access needs or support requirements (where relevant)
   
• Invoices or billing-related information
   
• Communication records (email or message exchanges)

Notes on Demand does not share your data with third parties without your consent unless required by law.  
 

We only use your information to:

• Deliver the services you've requested (e.g. notetaking, transcription)
   
• Communicate with you about your bookings or enquiries
   
• Process invoices and payments
   
• Maintain records for compliance (e.g. Access to Work documentation)
   
• Improve our services and internal processes
   

We process your personal data on the following bases:

• Consent (when you submit an enquiry or agree to our services)
   
• Contract (to provide the agreed service to you)
   
• Legal obligation (for tax, insurance, or access scheme purposes)
   
• Legitimate interest (for internal service improvement)
   

• All data is stored securely on password-protected devices and/or encrypted cloud systems.
   
• Notes and transcripts are only shared with the client or designated recipient.
   
• Files are retained only as long as necessary and deleted securely.
   
• Our team signs confidentiality agreements and follows GDPR best practices.
   

We do not sell or share your data with third parties for marketing.
We may share data with trusted providers only for essential service functions (e.g., invoicing software or secure file transfer systems, or third parties like tutors, mentors, needs assessors,  and universities only with your explicit consent. Notes on Demand is registered with the Information Commissioner's Office (ICO) and adheres  to GDPR and UK law. 

You have the right to:

• Access the data we hold about you
   
• Request correction or deletion of your data
   
• Withdraw consent at any time
   
• Lodge a complaint with the ICO (UK’s Information Commissioner’s Office)
   

Our website may use cookies or analytics tools to monitor performance and visitor behaviour, solely to improve user experience. You can disable cookies via your browser settings.

If you have questions about this policy or would like to exercise your data rights, please contact:

📧 Email: info@notesondemand.co.uk
📞 Phone: 07949717286

We may occasionally update this policy to reflect legal or service changes. The latest version will always be posted on our website.

Last updated: July 2025